Get in Touch
Whether you have a question about an order, need help choosing the right gift, or want advice on what to include in your personalisation — we’d love to hear from you.
Email Us
We aim to respond to all enquiries within two working days. If your query is urgent — for example, you need to amend an order that’s about to enter production — please include your order number in the subject line and mark it as urgent.
Before You Get in Touch
You may find your answer in our Frequently Asked Questions page, which covers topics including personalisation, delivery timescales, payments, returns, and photo uploads.
For information about delivery options and production times, please visit our Shipping & Delivery page.
For details on returns and refunds for personalised items, please see our Returns & Refunds page.
Personalisation Help
Not sure what to write on your gift? Struggling to choose the right photo? We’re happy to help with personalisation ideas — just tell us who the gift is for and the occasion, and we’ll suggest some options. You can also browse our gift guides for message inspiration and tips.
Complaints
We take all feedback seriously. If something hasn’t met your expectations, please email us at support@sugarruffles.co.uk with the details and we’ll work to resolve it as quickly as possible.
Please note that we operate online only and are unable to accept visitors or returns in person at our business address.
